DER KURIER GmbH & Co. KG, Neuenstein


means more than




Your consignment will reach the consignee the next day, regardless of how late it is picked up. Guaranteed!


Your consignment will reach
its destination on time
and undamaged.


Via our track and trace system you can check the status of your consignment at any time and find out where it's currently located.


We offer all-round flexibility, both in relation to collection
and delivery.

Data protection

Data protection instructions for consignor and consignee

On this website DER KURIER informs about the collection and further processing of personal data for the purpose of parcel delivery.

With the following information, we would give you an overview of the processing of your personal data by DER KURIER and your rights under the Data Protection Acts. The details of the data processed depend on the services you use. Therefore, not all parts of this information will apply to you.

I. Identity and contact details of the Controller and Data Protection Officer/Country Data Protection Manager


Dörrwiese 2
35286 Neuenstein
Phone: +49(0)66 77 – 95-0

(hereinafter „DER KURIER")

You can reach the company data protection manager at:

Data Protection Manager
Dörrwiese 2
36286 Neuenstein

If you want to contact us via unencrypted e-mail, please note that the confidentiality of the transmitted information cannot be guaranteed. Unencrypted e-mails can possibly be read by unauthorized third parties.


II. General Information

1. Personal data

Personal data includes particulars on personal or factual circumstances of a specific or determinable individual person. This includes for instance information such as name, address, telephone number and email address.

Information that cannot be linked to a specific or determinable individual - such as statistical data - is not considered as personal data.

2. Applicable Data Protection Law and Commitment to Data Secrecy

DER KURIER is subject to the regulations of the General Data Protection Regulation (GDPR) and other relevant national data protection laws.

DER KURIER renders postal services for the public or contributes to rendering such services and is obliged to adhere to postal secrecy regulations. All employees of DER KURIER have committed themselves by signature to adhere to data secrecy and postal secrecy.

3. Information Security

By means of technical and organizational security measures, DER KURIER do their best to protect personal data from loss or misuse. Personal data is processed only in systems which are protected by appropriate security measures according to the DER KURIER IT Security Policies. DER KURIER will modify the security and data protection measures as much as necessary in the light of technological progress.

III. Consignment and Consignee Data

1. Data Categories, Purposes of Processing Personal Data and Legal Basis

We process personal data:

a)     for the fulfillment of contractual obligations according to Art. 6 para. 1 b) GDPR

The processing of personal data is carried out to carry out the courier, express and postal service and the associated activities (billing, if necessary, settlement of claims) in the context of the contract with our customers (shipper / client). For this purpose, we process sender data such as address, contact details, bank details and other data according to the services commissioned by the sender.

For the provision of the service, we also process recipient data. These include name, address, zip code, city, country and signature.

Certain shipping services require additional personal information to fulfill the contract:


Servicename Personal data Data Subject Usage
Acknowledgment of receipt Signature Consignee Written proof to the consignor that the consignment has been received
Personal delivery with documentation Identity card number Consignee To identify the consignee by the deliverer and to prove to the consignor that the consignment has been received
Ident delivery with contract service Identity card number Consignee To identify the recipient by the deliverer


If packages are shipped to other countries (export), the required sender and recipient data are transmitted to a partner company in the destination country.

a)     on the basis of your consent under Art. 6 para. 1 a) GDPR

Insofar as you have given us consent to the processing of your personal data for specific purposes (such as receiving newsletters, participating in a survey), lawful processing will take place on the basis of your consent. You can revoke your consent at any time. This also applies to consent given to us before the entry into force of the GDPR, i.e. before 25 May 2018. The revocation of consent is only effective for the future and does not affect the legality of the data processed until the revocation.

b)     in the context of legitimate interests under Art. 6 para. 1 f) EU GDPR

If necessary, we process your personal data beyond the fulfillment of the contract for the protection of legitimate interests of DER KURIER or third parties. This includes processing for the purpose of quality management, marketing, complaint management and for controlling purposes.

c)     due to legal obligations according to Art.6 Par. 1 c) GDPR

As a company, we are subject to various legal requirements, such as the fulfillment of taxation and reporting obligations, customs requirements for exports to non-EU countries as well as inspection obligations under the Foreign Trade and Payments Act.

DER KURIER processes personal consignor, consignment and consignee data exclusively for the purposes stated above. A further use of this data does not take place.

2. Responsibility

Compliance with the applicable statutory regulations on data protection is an original duty of DER KURIER. The transfer of data by a consignor to DER KURIER is no processing of data on behalf of others. Corresponding agreements (order processing contracts) with DER KURIER are not necessary.

The consignor is also responsible for the proper collection of this data and in particular the consent of the consignee to the transmission of his e-mail address and / or telephone number to DER KURIER, if this is necessary for special services.

If you have any questions about this procedure, please contact your contractual partner (the consignor). You can also express your withdrawal of consent towards DER KURIER. In this case please use the contact details of the DER KURIER Data Protection Manager.

3. Data Sharing and Recipients

Within the DER KURIER network, those entities gain access to your data, which they need to fulfill their contractual and legal obligations. Even service providers and agents employed by DER KURIER may receive data for these purposes, provided that they comply with the applicable legal provisions. The parties that may receive your personal information include:

  • DER KURIER Partner companies in other EU countries or outside the EU for the purpose of parcel transportation in the respective country.
  • Group and non-Group third parties contractually required to provide services for or on behalf of DER KURIER. DER KURIER has entered into contractual agreements with these parties.
  • Other persons or organizations (e.g., government agencies) due to a legal basis.
  • Law enforcement agencies for the purpose of lawful prosecution.


4. Retention and Erasure

DER KURIER is processing personal data as long as it is required for the purpose for which we use it. We will determine how long to retain the data based on the following requirements:

Operational requirements: such the length of time that information is needed in order to provide the services.

Legal requirements: such as where DER KURIER needs to retain records for a certain amount of time in order to comply with the law.

Archived data is stored on data carriers that are only accessible to authorized personnel. After expiry of the defined retention period, the data is deleted or destroyed.


IV. Data Subjects Rights, Withdrawal of Consent, Exercising your Rights, Complaint with Data Protection Authority

1. Data Subjects Rights

You have the right to

  • be informed about and have access to your personal data processed (Right to be informed and Right of access according to Art. 15 GDPR)
  • obtain the correction of inaccurate personal data (Right to rectification according to Art. 16 GDPR)
  • obtain deletion of your personal data (Right to erasure according to Art. 17 GDPR)
  • restrict processing (Right to restriction of processing according to Art. 18 GDPR)
  • receive your personal data provided to us (Right to data portability according to Art. 20 GDPR)
  • object to processing data on grounds relating to your particular situation based on legitimate interests or the performance of a task in the public interest (Right to object according to Art. 21)

provided that the necessary legal requirements are fulfilled.

2. Withdrawel of Consent

In case your consent has been requested for the processing of your personal data, please be informed that you have the right to withdraw that consent at any time in the future, without affecting the lawfulness of the processing based on the consent before its withdrawal.

3. Exercising your Rights

If you want to exercise your data subjects rights or withdraw an explicit consent given please send a message to the Data Protection Manager of DER KURIER and explaining what right you want to exercise so that DER KURIER can take the necessary further steps to respect your rights.

If you want to contact us via unencrypted e-mail, please note that the confidentiality of the transmitted information cannot be guaranteed. Unencrypted e-mails can possibly be read by unauthorised third parties. You may also contact DER KURIER by sending a written letter to the Data Protection Manager of DER KURIER.

Please be aware that we might ask for a proof of identification in order to protect your information against unauthorised access.

4. Right to lodge a complaint

You have the right to lodge a complaint with the data protection authority of your country if you believe that your rights have been violated.

Competent data protection authority (The Hessian Commissioner for Data Protection and Freedom of Information):

Der Hessische Beauftragte für Datenschutz und Informationsfreiheit
Postfach 3163
65021 Wiesbaden

V. Updates to this data protection information

DER KURIER may in its sole discretion, update this information by posting the amended information on this site.



This information was last updated on 25. May 2018